Terms and Conditions

Key Messages:

• Before making a booking, please take time to read our full Terms and Conditions.
• By proceeding with your booking you confirm that you accept and agree to the following terms and conditions as well as our privacy policy.
• A booking deposit of 25% of the total booking cost must be paid at time of booking. Final payment is due 6 weeks before the arrival date. If the booking is made within 6 weeks of the arrival date, then the full cost of the stay must be upon booking.
• Clients are advised to take private travel insurance at the time of booking.
• Should The Client need to cancel the booking then 2 options are available:
• The booking can be moved to a future date at the same nightly rate subject to availability, or The Client can pay the difference if the new nightly rate is greater. If the revised booking is at a lower rate, we will refund the difference. No penalty will apply for this arrangement.

OR

• The Owner will endeavour to re-sell the booking. If the dates are successfully re-sold, then The Client will receive refund of the total amount less £50 administration charge.   If, following reasonable efforts the dates remain un-sold the Owner will retain a percentage of the total booking cost on a sliding scale.  (See Cancellation clause)
• If The Owners must cancel the booking due to a force majeure then a full refund of all monies will be paid within 7 days of the notification of cancellation.
• If Brock Lodge is unable to open due to national or regional government restrictions or regulations because of an emergency situation including pandemic, then The Client will be offered alternative dates to the future or be given a full refund including booking deposit.
• If The Client or any of their party are unwell due to COVID or any other illness or public health disease (notifiable or otherwise), normal cancellation process applies. We strongly recommend every Client takes travel insurance at the time of booking.  There are several travel insurance policies that now provide cover for this situation for a small premium.

Your Booking

1. Your booking is to reserve Brock Lodge in Braunton for a short holiday let (hereafter referred to as “Brock Lodge”). Brock Lodge is booked for approved guest exclusive use for holiday purposes only and consists of a one-bedroom unit with private gardens.

The contract of hire (hereafter referred to as the booking) is between the owners and the principal guest (hereafter referred to as “The Client”) as named on the booking form.

1. To book Brock Lodge you will need to submit the booking form found on the “Book Now” section of our web page. An initial non-refundable booking deposit (25% of the total amount) will be charged at the time of booking.  See our Cancellation Policy below for full details of the terms which apply to any cancellation. Reservations made within 6 weeks of the start of the rental period require full payment at the time of booking.

When your deposit acknowledgement is received this is formal acceptance of your booking.  Please ensure you check the booking confirmation email carefully and advise of any corrections as soon as practicable but latest within 5 days of receipt.  This booking confirmation forms part of the contract between The Owner and The Client.  It is recommended that you take out your own holiday cancellation insurance at the time of booking.

1. The booking is for 2 people to occupy Brock Lodge. There is no discount applied for single occupancy.  Should The Client wish to book for additional guests there is an additional charge per person per night.  All persons must be listed on the booking form at the time of the booking.  If The Client wishes to add or change any members of the party, they should advise The Owner as soon as possible. Changes will be allowed at our discretion.  The maximum number to reside in Brock Lodge must not exceed 4 guests.
2. Brock Lodge cannot be booked by anyone who is under the age of 18. The Owners reserve the right to cancel any booking at any time where there is reason to believe that the principal guest is under the age of 18.
3. Brock Lodge is located adjacent to and in the grounds of the main home of the Owners. Gardens and outside space of Brock Lodge are clearly designated for the sole use of the guests. Whilst these outside spaces are specifically designed to provide privacy for The Client they are not formally divided from the main property.
4. Brock Lodge operates a strict no pet policy. All gardens, deck area and access to Brock Lodge are unfenced.  The gardens are immediately adjacent to unfenced woodlands linked to a small quarry with steep rock faces and unsuitable/unsafe for dogs and unsupervised young children.
5. The Owner cannot accept responsibility for any guest allergies arising as a result of their stay. Whilst Brock Lodge operates a pet free policy, and we operate extremely high standards of cleanliness, clients may have brought pet hair into Brock Lodge on their clothing.
6. The use of accommodation and amenities including the access staircase, the decking, surrounding gardens and firepit is entirely at The Client’s risk and that of their party. The Owner holds no liability for the personal injury or loss of guest belongings.
7. The final balance of payment should be received no later than 6 weeks before the start of the rental period. A reminder email will be issued by The Owner.  Failure to do this may be regarded by us as a cancellation of your booking by you.  We therefore reserve the right to re-let Brock Lodge if full payment is not received by this date.  Reservations made within 6 weeks of the start of the rental period require full payment at the time of booking.

Cancellation

1. Should The Client need to cancel the booking then 2 options are available:

The booking can be moved to a future date at the same nightly rate if available, or The Client can pay the difference if the new nightly rate is greater.  If the revised booking is at a lower rate, we will refund the difference. No penalty will apply for this arrangement.

OR

The Owner will endeavour to re-sell the booking.  If the dates are successfully re-sold, then The Client will receive refund of the total amount less £25 administration charge.

If following reasonable efforts, the cancelled dates remain un-sold the Owner will retain a percentage of the total booking cost on a sliding scale.

1. The cancellation charges made in the event of the Owner being unable to re-sell the booking dates are based on the number of days before the start date of the trip that we receive your notice to cancel (or on which you are deemed to have cancelled)

Cancellation charge:

Over 43 days                      charge booking deposit of 25%

29- 42 days                         charge 50% of total accommodation cost

8-28 days                             charge of 75% of total accommodation cost

7 days or less                     charge of 90% of total accommodation cost

1. In the event that The Owner is constrained by unforeseen circumstances or by force majeure and need arises to cancel a reservation, they undertake to make every effort to secure rental of a similar property of equal standing, failing this, all monies paid will be refunded in full.

The Rental Period

1. The rental period shall commence at 4.00pm on the first day of the booking at Brock Lodge, and end at 10.00am on the last day. Brock Lodge and its parking space must be vacated at this time unless a prearrangement is made with The Owners.
2. The Owners reserves the right to reasonably amend the check in and check out times so as to ensure Brock Lodge is ready for occupation, for example in response to a force majeure event. We should be grateful if you would state your anticipated arrival time in the ongoing communication with The Owner.

Responsibility

1. Brock Lodge is strictly non-smoking. Smoking is only permitted away from the building by the fire pit.  Smoking in or immediately adjacent to Brock Lodge is seen as a breach of the agreed terms and conditions (and our fire risk assessment and guidelines).
2. The Owner maintains a very high standard and comfort at all times. The Client undertakes to leave Brock Lodge, its fixtures and furniture in the same good order as they were found.
3. All breakages and damage must be notified immediately and paid at replacement costs of like for like item or fixtures and fittings. Broken items should not be replaced without The Owner’s prior agreement.
4. Any items that require enhanced cleaning will be billed to The Client, where they cannot be cleaned replacement costs will be billed.
5. The Client will not cause annoyance or become a nuisance to neighbours of adjoining premises or land. Failure to observe these terms and conditions give The Owners the right to terminate your booking.  Termination means you will be asked to leave Brock Lodge at once without any compensation becoming payable to you.  In this circumstance The Owner reserves the right to enter Brock Lodge at any time should the need arise.
6. Brock Lodge must not be used for a social gathering or party either inside the building or in the gardens.
7. The Owner shall not be liable to The Client:

• For any loss or theft of property belonging to The Client or other people under his responsibility
• For any death or injury to The Client or people under his or her responsibility
• For any defect or stoppage in the supply of electricity, gas, water, TV, Wi-Fi, Mobile Phone reception.
• For any loss, damage or inconvenience caused to or suffered by The Client if Brock Lodge shall be destroyed or substantially damaged before the start of the rental period and in any such event, The Owner shall, within 28 days of notification of The Client, refund to The Client all sums previously paid in respect of the rental period.

Household Linen

1. A full set of bedlinen is supplied as are towels (bath and beach) and tea towels and oven cloths. For bookings over 1 week a further set will be provided for each further week.

Parking

1. There is ample parking at Brock Lodge. All vehicles are parked at Clients risk.
2. Electric Vehicle Charging
3. Electric vehicles can be charged using the dedicated EV charger at Brock Lodge. This can be accessed by direct arrangement with The Owner and will be calculated using a recognised App.

Electric Vehicles may not be charged using any other means using supply from Brock Lodge.  Any attempt to do so will be seen as breach of these terms and conditions and will result in immediate cancellation of The Client booking.

Heating and appliances

1. Brock Lodge has under floor heating, controlled by two thermostats in the bedroom and kitchen. These are controlled remotely by The Owner but can be adjusted by The Client if required.
2. The kitchen includes a ceramic induction hob, slimline dishwasher, full size fridge freezer, microwave, toaster, and Krupp Nespresso coffee machine. Every effort will be made for these appliances to be available for all clients.

Insurance

1. Clients are strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) at the time of the booking and to have full cover for the party’s personal belongings, public liability, accidents, civil liability, repatriation and damage and any cancellation arising from health issues.

Further Information

1. A welcome book is available at Brock Lodge containing local information and local contact numbers. The Owners can provide restaurant and activity information in advance of your arrival should you wish to make advance booking. This is advisable for those arriving in high season.

Guest price

1. Guest price for direct bookings are fully inclusive. Any bookings made via third party booking agents may be subject to a booking or service fee and Clients will be subject to third party terms and conditions.

Disclaimer

1. The Owner has the right to change any décor, furnishing or fabric as shown on photographs on their website and advertising. It is The Client’s responsibility to check that Brock Lodge meets any specific requirements that they might have before making any booking. By submitting the booking form, The Client accepts the Terms & Conditions, House Rules and Privacy Statement.

Data Protection

1. At all times your data will be held securely and protected in line with obligations under relevant data protection legislation. Your information will be held securely unless you ask us to delete it. (See Privacy Policy statement.)

Changes to Terms and Conditions

1. The Owner reserves the right to amend terms and conditions from time to time. Terms and conditions accepted by Clients as the time of making their booking remain in place.